Frequently Asked Questions

To become a seller on Craftevoa, sign up for an account, verify your email, and complete your profile. Then visit the Seller Dashboard to add product details, images, pricing, and shipping options. Your listings will go live once approved, and you can manage orders directly from your dashboard.

Browse the curated collections or search by category, keyword, or artisan name. When you find a piece you love, select size or style options if available, then add it to your cart. Proceed to checkout, choose your preferred payment method, and enter shipping details to complete your purchase.

Listing a product on Craftevoa is free. We charge a small transaction fee only when an item sells to help cover platform operation and payment processing costs. You will see the exact fee breakdown in your order confirmation.

Sellers arrange shipping directly with buyers. You can set flat rates or calculate shipping based on postal code. We recommend using a tracked postal service within Canada Post for reliable delivery. Update order status in your dashboard once the package is dispatched.

Yes, Craftevoa offers customization options including banner images, shop logo, and sections for an About Me statement. Use the Store Settings area to personalize colors, featured items, and policy details to reflect your brand identity.

Craftevoa focuses on fostering a supportive community of Canadian artisans by offering local events, educational workshops, and partnerships with art organizations. Our platform emphasizes transparency, creator control, and a seamless shopping experience tailored to handcrafted goods.

We accept credit and debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed securely to protect both buyers and sellers.

For assistance, visit our Help Center at craftevoa.com/support or email support@craftevoa.com. You can also call our customer service team at +14165334407 between 9 AM and 5 PM EST, Monday through Friday.